We are committed to providing high-quality home and cottage construction services. Since our services involve custom-built projects and construction work, returns and exchanges are generally not applicable. However, we strive to ensure customer satisfaction and address any concerns you may have.
Due to the nature of our construction services, refunds and exchanges are only considered under the following circumstances:
If the project does not meet the specifications outlined in the signed contract.
If there are significant structural defects or safety issues resulting from our work.
If a cancellation request is made before the commencement of construction (subject to cancellation fees).
The following are not eligible for refunds or exchanges:
Completed construction projects.
Custom-built homes or cottages.
Any services that have already been performed.
Changes requested after the final approval of the project design.
If you are not satisfied with our services, we encourage you to contact us so we can assess the situation and find a suitable resolution. Possible solutions may include:
Adjustments or modifications to the construction (if feasible).
Repairing defects that fall within the agreed warranty period.
Partial refunds if our work fails to meet contract specifications (subject to management approval).
If you believe you qualify for a refund, adjustment, or service correction, please follow these steps:
Contact Us within 14 days of identifying the issue.
Provide your contract details, photos of the issue, and a description of your concern.
Our team will review your request and respond within 7 business days.
If approved, we will provide the appropriate resolution as outlined above.
We reserve the right to update this Return and Exchange Policy at any time. Changes will be posted on this page, and continued engagement with our services indicates acceptance of the revised terms.